As a co-founder and director of Engine, Oliver helps organisations to identify where, when and how they can provide better, more meaningful and valuable services.

Oliver is a passionate advocate of co-creation, design thinking and helping organisations to help themselves through actively building their internal service design capabilities. Oliver works across all sectors, but has extensive experience in travel, automotive, hospitality and energy sectors.

Oliver is a recognised pioneer in his field and regularly speaks and writes internationally on service design and innovation. He is also a board Director of the Design Business Association.

Joe Heapy is co-founder and Director of Engine Service Design. With roots in industrial product design, Joe is an advocate of the social value of design in improving people’s lives.

Joe has worked with clients across sectors to improve business performance and the experiences of service users. He helps organisations to formulate strategy and deliver service innovation: improving and interconnecting customer experiences.

Joe has collaborated with Demos to research and publish The Journey to the Interface, a book describing user-centred approaches to service design in the public sector, is Honorary Professor of Design at Glasgow School of Art and a Visiting Professor at the Royal College of Art in London.

James heads up our Dubai studio and is Client Director for all projects across the UAE and surrounding regions.

James has a background in product design, design research, and product and service strategy. He is responsible for the delivery of projects across all sectors, and his work includes the design and development of services for clients including Dubai Airports, Mercedes-Benz, E.ON, Microsoft and the BBC.

James has worked both sides of the client/agency divide and has a strong appreciation of what it takes to deliver great products and services from both perspectives.

He regularly speaks and runs training workshops on service design and its impact on business, and has helped develop design programs at BA and MA level.

Lisa has previously held senior positions in Marketing, Sales and Operations within international bluechip organisations. She's responsible for ensuring that Engine delivers the best customer experience possible and understands what it takes to deliver this across the full range of Engine's activities.

Paddy works with new and existing clients to identify how Engine can help them deliver improved services and customer experiences that increase business performance.

With some 20 years insight gained in a variety of roles, agency and client-side, he’s well versed in both the experiential and operational gains that service design can bring.

David leads service design projects focusing on service strategy, design and development of front-line service capability.

David is passionate about using a people-centred approach to uncover latent needs, to identify key opportunity areas and to make better objects, services and experiences.

He has experience in transportation design and design research, working across insight, innovation and strategy projects.

Keita is passionate about working with businesses to create outstanding experiences for their staff and their customers. She has worked with government agencies in compliance environments, as well as NGO’s and private sector organisations.

Keita has over 12 years’ experience in doing design from discovery through to implementation, she grew up in New Zealand and coming from a small country understands the importance of building strong working relationships. She is a strong believer in building the capability of those she works with, developing sustainable change practices, delivering tangible outcomes and having fun while she works.

Anthony has worked in sectors as diverse as politics and branding; providing financial analysis and advice to peers and clients alike.

He has management accounting experience and is adept at increasing work process efficiency, monitoring budgets to provide financial accountability and ensuring coherence with international accounting standards.

He joins Engine as Finance Manager responsible for our London and Dubai studios.

With a degree in finance and a background in a variety of customer facing roles, it’s no surprise Isra excels in her role as our Finance and Office Assistant.
She supports the Finance Manager to ensure that all projects are delivered on time and within budget, ensures the day-to-day running of the office and works to maintain the optimum working environment to support project teams.

Leon was born and raised in Dubai and educated in Product Design at London South Bank University. After completing his studies and working in various design fields, his previous endeavour was as Project Manager at a landscape architecture practice in Dubai

After working in television production for 3 years in Mumbai, Saima moved to Dubai and started a career in design. She has worked with top tier brands, start-ups and global consultancies, delivering disruptive innovation and services in the region for over 10 years. With a passion for design and love for people, Saima has been responsible for building & leading teams with focus to develop, nurture and maintain relationships with clients; converting them into successful working partnerships. 

After leaving her home country of Australia ten years ago, Thuy has worked in a myriad of industries, from entertainment to law enforcement, with early startups to multi-national corporations, primarily with clients in Europe, the UK, Asia, Latin America and now, the Middle East. As a service design practitioner, through making things work efficiently, but also figuring out how to make its people (employees and customers) happy.

Zeina is a multicultural service designer with a background in industrial design and innovation.
She has worked as a service and strategic designer for numerous clients in Europe, Middle-East and North Africa and I collaborated with experts from various fields of design.
She has designed innovative products and services using a design-led approach in Healthcare, Automotive, Transportation, Social Innovation, Real Estates and Financial Services.

Devina is a creative professional with a human-centered approach to solving complex, unstructured problems. Her experience in three countries informs her emphasis on the importance of context in everything she designed.
Devina trained as an interior designer in Ahmedabad, India and practiced as one in her hometown of Muscat, Oman. A Fulbright scholarship led her to California to pursue an Innovation Systems Design dual degree (M.S. Industrial Design + MBA).

Since studying Industrial Design Pat has worked on a variety of projects, designing: products, spaces, furniture, apps and websites. He has worked for all size of companies from small local businesses right up to huge international brands like Vodafone, BP, Unilever and Nationwide bank.

As a Service designer, Dídac believes in the intersection between technology, business and customer centricity in order to create lasting change not only in companies but in people.
His background encompasses both engineering and design and has brought him to work internationally across Europe, Kenya, India and China. Dídac has worked as lead experience designer and strategist developing interactive installations and exhibitions for brands and museums. Also, he has experience in social innovation and start-up environments.

Marla brings a varied set of skills from her multimedia background and has developed exceptional photography and videography skills. She employs new forms of technology innovatively engaging the user with her conceptual work and media. Working in digital advertising, Marla has created outstanding and engaging content for brands to be showcased on their social platforms. Marla has experience with a range of clients from cosmetics and hospitality through to tourism.